The appointment’s payment is for the time of the professional fitting and creative advice spent on a single dress. If you need to bring more pieces, please let us know. There is an extra fee for each other dress. ​ Once your request for the appointment has been confirmed via email, make sure to make your payment as soon as possible to secure your spot in our boutique’s calendar. As long as the payments are pending, your spot will continue available for somebody else to use. If you need to cancel your appointment, please contact us at least 72 hours in advance so that we can reschedule your appointment or provide a refund. In case of a no-show without prior notice, a charge will be applied. ​ Please don’t forget to bring the shoes, bra and any other accessories that you will wear on the day’s event. Also, please be sure to eat and drink plenty of water, you’ll be standing for long periods of time, and that may cause lightheadedness. ​ Our timeframe estimate for an alteration on a formal dress is 15 business days. But, there are always exceptions ; so please give us a call and get to know more about: ​ ​ Our Rush Fee: If you need your Alteration faster. ​ Our time frame's: Depending on the type of dress.

FREE SHIPPING FOR PURCHASES ABOVE U$D 100. We'll ship almost anything on our site to anywhere in the United States; even Alaska, Hawaii and Puerto Rico for free. Estimated delivery date will be sent to you by email once your payment is made. ​ All our products will be shipped through UPS Global Shipping. You will receive an email with your tracking number, so you can follow the progess on your dress delivery, directly on UPS’s website. Average delivery timeframe: 7 to 9 business days. (This may vary). ​ Expedited orders shipping to Alaska, Hawaii and Puerto Rico may require 1 or more additional day to deliver. ​ Rural domestic addresses may require 1 or more additional days to deliver. ​ For more information or specifications on your delivery´s needs, please contact us directly.​ ​

We, like most special occasion retailers, have a No Refund/ No Return/ No Exchange policy. You are measuring and choosing your own size. Because we have no control over whether you are selecting the correct size, No Refund/ No Return/ No Exchange will be accepted for ordering the incorrect size. Please measure carefully according to the size chart located on the bottom of the website. ​ Please feel free to call and allow us to help you with sizing. In the unlikely event, a gown is received damaged or defective, then we will gladly replace it; if the following criteria are followed: A Return Merchandise Authorization, (RMA), is requested from, and granted by, Sofia Painchault. The returned merchandise has all tags, labels and packaging intact.

sofiapainchault.com is an online boutique retailer under the Sofia Painchault brand, with a physical location where customers can also shop. When you place an order online we will treat you with the same care and respect that we extend to our in-store customers. ​ Unfortunately, since we will not have the opportunity to meet you in person, you will not be able to receive the full extent of our passion for customer service. ​ However, as an online customer please be assured that: We will do everything possible to make sure that your order is filled in a timely basis and that your shipment will arrive exactly when, and how you expected. We will communicate with you personally after receiving your order. We will address all important contingencies, including confirming that your item will be received on time. ​ ​​ If you have any questions about our Online Sales Policy, or your purchase, please contact us during store hours so that we can address your concerns and answer your questions personally.